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PCP and HP car finance claims

If you bought a car on finance, you may be able to complain if the commission arrangements or other parts of the deal weren't fair or weren't properly explained to you. Not every agreement qualifies, and the FCA runs a free scheme you can use yourself.

Check a potential claim

You can do this yourself, for free

You don't need to use a claims management company or a law firm to take part in the FCA's motor finance redress scheme. You can complain to your lender directly for free. If you're not happy with the outcome, you can ask the Financial Ombudsman Service to look at it, free of charge. Using a paid representative may reduce the compensation you keep.

FCA: car finance claims · Financial Ombudsman Service

FCA guidance checked 7 November 2026.

What are PCP and HP?

Hire purchase (HP)

You usually pay a deposit, then fixed monthly payments covering the price of the car plus interest. Once everything is paid, sometimes with a small final fee, the car is yours.

Personal contract purchase (PCP)

Monthly payments are lower because a large part of the price is left to an optional final "balloon" payment. At the end you can pay it and keep the car, hand the car back, or part-exchange it.

Personal contract hire (leasing) isn't covered by the FCA's redress scheme.

Why some agreements may lead to a complaint

Car dealers and finance brokers were often paid commission by the lender for arranging the finance. Having commission on your agreement isn't wrong in itself. A complaint may arise where, for example:

  • the dealer or broker could set or raise your interest rate and earn more commission the higher it went (a "discretionary commission arrangement", banned by the FCA from 28 January 2021)
  • the commission was unusually high and this wasn't made clear to you
  • the broker had a contractual tie with the lender, such as an exclusive or first-refusal arrangement, that you weren't told about
  • you were treated unfairly in another way, for example the finance wasn't affordable

Whether a complaint may succeed depends on the type of arrangement, the amounts involved and what you were told. Many agreements won't qualify.

The FCA's redress scheme: where things stand

Checked 7 November 2026 against FCA guidance.
  • The scheme covers regulated car finance agreements, including HP and PCP, taken out between 6 April 2007 and 1 November 2024.
  • Whether you're owed anything depends on whether a discretionary commission arrangement, high commission or a contractual tie wasn't properly disclosed. Many agreements won't be eligible.
  • You can complain directly to your lender. Check the FCA guidance for the current process and follow any response date in correspondence from your lender.
  • On 2 July 2026 the Upper Tribunal suspended parts of the scheme while legal challenges are heard. The hearing is listed for February and March 2027. Until it's resolved, lenders don't have to calculate or pay compensation under the scheme, so payments aren't expected before 2027 and could be later.
  • Some lenders may make you a settlement offer. Accepting one is usually final, so read it carefully first.
  • Agreements already decided by the Financial Ombudsman or a court, or where you've already accepted compensation, are generally not covered.

Read the FCA's latest updates

What we'd need from you

The lender or finance company, if you know it

Roughly when you took out the agreement

Whether it was PCP or HP

The car and the dealer or broker

Any paperwork, agreement number or statements

Whether you've complained, had a letter or an offer, or been paid

Don't worry if you don't have everything. Tell us what you know. Quickleap does not run a credit search when you send this enquiry.

What happens after an enquiry

01

Tell us about your situation

Choose motor finance or unaffordable lending and answer a few short questions.

02

We contact you

We go through your enquiry and explain what Quickleap can and cannot do within its permissions.

03

You decide what to do next

An enquiry does not confirm a claim or commit you to a paid service. You can stop at any point.

Quickleap does not assess the merits of your claim, give legal advice, investigate or handle claims.

If you already have a representative or have been paid

Someone is already handling it

Tell us. We won't refer an agreement that's already being handled, because signing up with more than one firm can mean paying more than one fee. If you want to leave your current representative, check their terms first.

You've had compensation or an offer

If you've accepted compensation or a settlement for an agreement, that's usually the end of the matter for that agreement, and we'll tell you if we can't help. Other agreements may still be worth checking.

Your lender has said no

You may be able to ask the lender to review its decision and then take it to the Financial Ombudsman Service yourself, for free. The lender's letter will tell you the time limit.

Official, free routes

  • Complain to your lender directly. The FCA's car finance page explains how. fca.org.uk
  • If you're unhappy with the lender's answer, ask the Financial Ombudsman Service. financial-ombudsman.org.uk · 0800 023 4567
  • For free, impartial guidance on money matters, see MoneyHelper. moneyhelper.org.uk